We commit to manage our customers' personal information in a secure manner. This is being handled in the following way:
When a customer shops at Vivaly through www.vivaly.net we keep some information including name, address and email address. We need this information to deliver the goods to a customer via the carrier of his/her choice, as well as contact him/her about matters related to the order. We must also keep this information in relation to accounting, tax obligations and any possible warranty/return handling. This customer history is not deleted.
Payment card information is handled by the card service company exclusively, and this information is not acessible to us. We only get a notification that the purchase has been completed.
We also collect and store log data about clicks and searches within categories and products to learn what our customers are concerned about, as well as to improve our assortment and offers. This information is also used to make it possible to show customer related products or send him/her related offers. In addition, this information is used to create online shop traffic statistics for capacity planning.
We use and require cookies (a text string that is stored on your computer when you visit our website) that a customer would be able to register and place an order. It's possible to view products without using cookies. We are also using a permanent cookie in order to recognize a customer when he/she returns. This cookie can be deleted by logging off your account.
We also offer an opportunity to receive various kinds of notifications and offers. It is voluntary to receive these offers and for that purpose customer must explicitly join in with a registration on "My page". It is also easy to unsubscribe the mailing list from "My page".
Vivaly does not sell personal information to third parties, and we do not exchange nor transmit such information with other private or legal entities. Vivaly is responsible for processing personal data as described above.